Russtofficial Return Policy

Russtofficial offers a 14-day window for exchanges or returns. This window begins the day your order arrives.

Initiating a Return or Exchange

• You have two options to return or exchange your order:
  • Self-Return: You can mail the product(s) back to our return address at your own expense.
  • Exchange Delivery: Contact our moderators to arrange an exchange delivery. A separate fee of 250 PKR applies for this service.

Please Note:

• Russtofficial is not responsible for any customs charges (import duty or tax) or return shipping costs.
• You are responsible for ensuring the safe return of your order. We recommend using a tracked shipping method or obtaining proof of postage. Russtofficial cannot process refunds or exchanges for lost returns.
• Orders returned to our warehouse after the 14-day window will be shipped back to the customer.

How to Get Started

To initiate a return or exchange, please contact our customer service team through contact@russt.store or  +92 355 6690046 within the 14-day window. They will guide you through the process depending on your chosen method (self-return or exchange delivery).

Additional Information

• We recommend including a copy of your order confirmation or packing slip with your return to expedite processing.
• Russtofficial reserves the right to deny returns or exchanges that do not comply with this policy.

I hope this revised policy is clear and easy to understand for Russtofficial’s customers!